Credit Guide & Disclaimer

About This Credit Guide

This Credit Guide provides you with information about Home Loan Brokers Brisbane and the credit assistance we provide. It is designed to help you decide whether to use our services.

Our Credit Services

We are authorised to provide credit assistance in relation to:

• Home loans (owner-occupied and investment)
• Refinancing existing home loans
• Construction and building loans
• Commercial and business loans
• Debt consolidation loans
• First home buyer loans and grants

How We Are Paid

Our services are provided at no cost to you. We are paid by the lenders when your loan settles. This typically includes:

Upfront Commission

Lenders pay us an upfront commission when your loan settles. This is typically calculated as a percentage of your loan amount, usually ranging from 0.50% to 0.70% (excluding GST).

Trail Commission

Some lenders pay ongoing trail commission for the life of the loan. This is typically 0.15% to 0.20% per annum of the outstanding loan balance.

Commission Disclosure

Before you enter into any credit contract, we will provide you with a Credit Proposal Disclosure document that sets out the commissions we expect to receive from the lender for that particular loan.

Our Obligations to You

Under the National Consumer Credit Protection Act 2009, we have obligations to:

• Act in your best interests when providing credit assistance
• Prioritise your interests if there is a conflict between your interests and ours
• Ensure any credit contract we suggest is not unsuitable for you
• Make reasonable inquiries about your financial situation and requirements
• Take reasonable steps to verify the information you provide

What We Need From You

To provide suitable credit assistance, we need you to:

• Provide accurate and complete information about your financial situation
• Tell us about your requirements and objectives for seeking credit
• Inform us if your circumstances change before settlement
• Provide documentation to verify the information you give us

General Advice Warning

Any general advice on this website has been prepared without taking into account your objectives, financial situation, or needs. Before acting on any general advice, you should consider whether it is appropriate for you. You should obtain and read the relevant Product Disclosure Statement (PDS) and consider seeking independent professional advice.

No Guarantee of Approval

While we will work to find suitable loan options for you, we cannot guarantee that any loan application will be approved. Final lending decisions are made by the individual lenders based on their own credit assessment criteria.

Complaints and Disputes

If you have a complaint about our services, please contact us first:

• Email: loans@homeloanbrokerbrisbane.com.au
• Phone: (07) 2000 5626

If you are not satisfied with our response, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA):

• Website: www.afca.org.au
• Phone: 1800 931 678
• Email: info@afca.org.au

ASIC Information

The Australian Securities and Investments Commission (ASIC) has a website that provides useful information for consumers. You can access the ASIC MoneySmart website at moneysmart.gov.au.

Further Information

If you have any questions about this Credit Guide or our services, please don't hesitate to contact us. We're here to help you navigate the home loan process with confidence.