Privacy Policy

Last updated: December 2024

Introduction

Home Loan Brokers Brisbane ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our comparison and referral service or visit our website at homeloanbrokerbrisbane.com.au.

Important: We are a referral and comparison service. We are not a mortgage broker, lender, or credit provider. We collect your information to connect you with qualified mortgage brokers who can assist with your home loan needs.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

When you submit an enquiry through our website, we collect the following information:

• Your name (first and last name)
• Email address
• Phone number
• Suburb or area you're looking to buy in
• Type of loan you're interested in (e.g., first home buyer, refinancing, investment)
• Approximate loan amount you're seeking
• Any additional information you provide in your enquiry

How We Collect Information

We collect personal information through:

• Contact forms on our website
• Phone calls to our enquiry line
• Email correspondence

How We Use Your Information

Primary Purpose - Connecting You With Brokers:

The main purpose of collecting your information is to share it with mortgage brokers in our network who can assist you with your home loan needs. When you submit an enquiry:

• Your information is sent to us via email
• We review your enquiry and forward it to one or more qualified mortgage brokers
• These brokers will contact you directly to discuss your requirements

Other Uses:

• To respond to your enquiries and provide customer support
• To improve our website and services
• To comply with legal obligations

Sharing Your Information

By submitting an enquiry on our website, you consent to us sharing your personal information with mortgage brokers in our network.

We may share your information with:

• Mortgage Brokers: Licensed mortgage brokers who are part of our referral network. These are independent professionals who will contact you to discuss your home loan needs.
• Service Providers: Third-party services that help us operate our website (such as form processing services).
• Legal Requirements: Government or regulatory authorities when required by law.

We do not sell your personal information to third parties.

What Happens After You Enquire

Once you submit an enquiry:

1. Your information is emailed to our team
2. We assess your enquiry and identify suitable mortgage brokers
3. We share your details with selected broker(s) from our network
4. The broker(s) will contact you directly via phone or email
5. You decide whether to proceed with their services

The mortgage brokers who contact you are independent professionals. Any services they provide are subject to their own terms, conditions, and privacy policies.

Third-Party Broker Privacy

When we refer you to a mortgage broker, they will have their own privacy policy and obligations under privacy and credit legislation. We recommend you review their privacy policy when engaging their services. We are not responsible for how third-party brokers handle your information once it has been shared with them.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

• Using secure form submission services
• Limiting access to personal information to authorised personnel only
• Regular security reviews

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request that we stop sharing your information with brokers
• Opt out of any marketing communications
• Make a complaint about our handling of your information

Cookies and Website Tracking

Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookies through your browser settings. We may also use analytics tools to understand how visitors use our website.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or want to request that we stop sharing your details, please contact us:

Complaints

If you believe we have breached the Australian Privacy Principles, you can make a complaint by contacting us using the details above. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.